Venafi Integration

DifendaWorks Machine Identity Protection Application for ServiceNow

Optimize your machine identity management processes with full Venafi functionality from the comfort of the Service Now platform.

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Get the full Venafi machine identity management experience in ServiceNow

Venafi has everything your company needs to automate, simplify, and understand the complete machine identity management journey. This all-in-one solution streamlines the processes you rely on to manage TLS keys and certificates, signing keys, SSH keys, and user certificates, with full automation capabilities and more.


Machine Identity Protection App For ServiceNow

Machine Identity Protection app for ServiceNow leverages the power of ServiceNow and Venafi Trust Protection Platform to integrate TLS Certificate Management along with your existing ITSM processes.

The app allows organizations to standardize and streamline the process of requesting, installing, renewing and revoking certificates. When you implement and use this app, you directly implement leading practices in certificate automation and management that are based on experiences with Tier 1 Enterprises.

Check out our offering on the ServiceNow store:

About DifendaWorks

DifendaWorks is a subsidiary of Difenda that develops leading Machine Identity Management integration solutions with the power of Venafi and ServiceNow.

Difenda Works helps organizations manage their operational and cyber risks associated with digital certificates and keys (Machine Identities). With a team working in Certificate Lifecycle Management and Venafi Trust Protection Platform for over 5 years, we have extensive experience in assisting from small organizations to the largest enterprises address their challenges in Machine Identity Management with Venafi.

In addition to our Advisory Services, we also develop integration solutions for the leading Machine Identity Management solution. Difenda Works’ key offering is the Machine Identity Protection app for ServiceNow which is the most comprehensive ServiceNow / Venafi TPP integration option today.

What Drives Us


Our primary goal is to see our customers succeed at automating and managing Certificate and SSH Key lifecycles. We strive to understand customer specific challenges and provide a solution that moves them towards automation and effective management.


We are motivated to solve problems for different stakeholders within an enterprise and continue to improve our product to effectively manage machine identities within your IT Service management framework.


We are passionate on building relationships and earning our customers’ trust. We believe this comes by understanding our customers expectations. their complex operating environment and providing tried and tested recommendations. We are here to help our customers take informed decisions.

Why DifendaWorks?

7+ years working with Venafi

Industry-leading cybersecurity company

Automate machine identity lifecycle management

Top Venafi technology partner in North America

What can you do with Venafi?

Automate Machine Identity Management

Eliminate Duplicate IT Processes

Reduce Human Error and Service Outages

Build a Single Repository for Information

Request, Revoke, & Retire Machine IDs in ServiceNow

Improve Certificate Lifecycle Management

Download the Difenda Public Key Infrastructure Whitepaper

Best practices and why it’s important to “get it right”

Machine identity management without the pain

Machine identities, security certificates, and keys play an important role in the people, processes, and tech that drive your company forward. Don’t let expired certificates cause gaps in your security, compliance, and system stability.

Managing your machine identities is easy with Venafi. With our latest Venafi integration, you can transform ServiceNow into a powerful machine identity management platform.

That means you never have to worry about:
  • Not knowing whether your security certificates are expiring—or have expired
  • Generating security certificates that aren’t compliant with the latest standards
  • Wasting valuable resources manually managing your machine identities
  • Trying to build and support your own integrations with Venafi

Work with the leading vendor for centralized
certificate management

See what others are saying about Venafi on Gartner Peer Insights:

Difenda Sec-Ops-as-a-Service
Difenda Shield
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Ken Perkins

Biography coming soon.

Megan Miller

Megan Miller’s energy and passion for learning flow into all aspects of her work. As the Growth Manager, North America, she brings a background in sciences which she has transitioned to the tech sector in her role at Difenda.

With a Bachelors of Science in Geology, Megan is a lifelong learner who is voracious about learning anything she can get her hands on about cybersecurity. Her positive energy has built a sales strategy with a focus on expanding in the United States while nurturing the Canadian presence. She is responsible for recruiting and training the sales team. Together with the company’s leadership, she creates the sales process and the company’s product strategy in order to better serve the customer base. This ensures that our customers have a highly trained and highly motivated team to help them every step of the way, Megan has completed Microsoft SC-900 training and working towards mastering Microsoft.

Whether at work or play, Megan is fully committed. She took her love of hockey all the way to the semi-professional level as a competitive hockey player. Megan loves all things sports including water skiing, scuba diving, cycling, and snowboarding. She also enjoys time with family and reading about alternative energy, innovation, and cybersecurity.

Natasha Phanor

As the Microsoft Partner Manager at Difenda, Natasha Phanor is responsible for driving growth within our Microsoft Partnership. With six years in the industry, she offers a fresh, energetic approach, and the ability to focus on our customer’s needs throughout the entire process. Natasha has the innate ability to foresee customer needs and solve problems before they arise, which creates a smooth road for each customer she encounters.

As the recipient of the Outstanding Services Partner of the Year Award in 2018, it is clear that Natasha responds quickly to customer needs, creates a platform for understanding a customer’s business requirements, and walks them through the process to ensure their complete satisfaction.

In her spare time, Natasha is as energetic and passionate as she is on the job. A self-proclaimed foodie-extraordinaire, she enjoys dinner parties, traveling, downhill skiing, hiking, biking, and reading. Natasha has a Bachelor of Fine Arts, specializing in Dance, from Ryerson University.

Lisa Templeton

Lisa Templeton is the perfect combination of human empathy and technological prowess. In her role as People Services Manager, she takes care of our team members to support them in their daily work, as well as on their personal life paths. Happy employees make for happy customers, and Lisa excels in giving our employees the tools they need for success in order to become the best possible versions of themselves. Along with employee formation, she shines in the service delivery support domain to continuously improve the process. Her 24 years of experience in IT Operations and Service Management help her create quality and efficiency at Difenda.

Having attended the Information Systems Management certificate program at Ryerson University, and with various other certifications to her credit, Lisa is perceptive and innovative when it comes to information technology, but also sensitive to the needs of her human constituents. Responsible for achieving the first privately owned company HDI Support Center certification in Canada, she has also designed and implemented Service Management excellence programs and 24×7 IT Operations departments for multiple IT organizations, and has created corporate rewards and recognition programs to keep her employees engaged and motivated.

On the personal side, Lisa passionately supports the cause of breast cancer research, having lost her mother to the disease. She reads voraciously in her spare time, and enjoys the art of home renovation. The summer months also bring time on her boat and exploring new hiking trails.

Miranda McCurdy

Miranda McCurdy uses her myriad super powers in all aspects of her job and personal life. As the Marketing Director at Difenda, Miranda McCurdy brings over a decade of experience to the table, which includes expertise in all facets of operations, brand management, and content marketing, as well as a multitude of successful strategies for the ever-expanding digital world. She is an expert at simplifying the message the company is trying to send, filling in gaps in the information, and strengthening the content in order to create compelling narratives that strengthen the brand and developing programs that bring teams together.

With several Addy Awards issued by the American Advertising Federation Cleveland to her credit, and her never say die attitude, Miranda understands both the broader picture and the minute details that are needed to successfully market a product. With her abilities to harness both the talent needed to spread the message, as well as to create the message itself, she is an integral cog in the company’s ability to communicate with customers and other stakeholders.

When she is not building a brand, she shares her ability to fill the gaps in her community by volunteering with Habitat for Humanity, the Special Olympics, and the Charleston Food Bank. In her spare time, Miranda spends time with her family, enjoys fitness and health, paddle boarding, reading, and arts and crafts.

Juliana Zaremba

Connections are the name of the game for Juliana Zaremba. As Strategic Partnerships Director, she is responsible for Difenda’s channel partnerships and the development and ownership of the channel partner program. She is also responsible for the global Microsoft Partnership, including the creation of strategic plans with MSFT contacts that will facilitate the continued growth of the business and establish certification and training protocols in all security technologies. Her role is multifaceted, as she acquires partners, manages relationships with them, and develops strategies that will provide cutting edge security solutions to our customer base. Another integral aspect of her job is to facilitate growth.

With a Bachelor’s in Math from the University of Waterloo and 14 years of experience from her previous roles at Herjavec Group and CDW, her cutting edge focus and ability to develop long-lasting relationships and strategies provides world class security solutions to our customer base.

Juliana thrives on connections outside of work as well. She is a philanthropist and contributor with Women4Change based in Hamilton. This group of local women is passionate about supporting local causes, and she focuses her efforts around Women in STEM. She is also a member of Club Italia in Niagara Falls and supports their youth events throughout the year.

When not managing the Microsoft Global partnership, Juliana enjoys reading, often reading several books at once. Juliana enjoys exploring the Niagara Escarpment with her family, as well as sharing meals and experiences with her extended family. Juliana’s competitive nature has her always trying new things, like Whoop band challenges and Peloton.

Jeffry Jacob

Biography Coming Soon