Welcome to the world of cybersecurity, where innovations are fast-paced, and staying ahead of threats is a continuous challenge. Kyle Link and Andrew Hodges recently had the pleasure of speaking with the Microsoft Security team on the Microsoft Security Insights Show and dig deep into Microsoft Copilot for Security. If you’re new to this tool or looking to understand how it can revolutionize your security operations, you’re in the right place. 

At Difenda, we’re leveraging the power of Microsoft Copilot for Security to provide unparalleled protection and efficiency for our customers. But what does that really mean? Let’s dive in. 

Key Takeaways 

  • AI Will Not Replace your Security Team: A common theme in our customer discussions is the misconception that AI can fully automate security processes or replace existing tools. In reality, AI is designed to augment and empower security teams, not replace them. 
  • Taking a Zero-Trust Approach: The shift from the traditional “trust but verify” model to a “never trust, always verify” stance significantly reduces vulnerabilities and enhances security. 
  • Building a Strong Business Case: Difenda is committed to developing robust business cases for specific Copilot use cases, helping businesses clearly demonstrate ROI and value. 
  • Setting Realistic Expectations for Microsoft Copilot for Security: We focus on educating our customers about the limitations and appropriate use cases for AI and Copilot for Security, setting realistic expectations and ensuring effective utilization. 
  • Plan for Structured Integration: Difenda has created a structured engagement model to help businesses seamlessly integrate Copilot for Security, including hands-on installations and ongoing training. 

Proactive Defense with Zero-Trust Principles 

A cornerstone of modern cybersecurity is the adoption of zero-trust principles. Kyle Link emphasized that relying on perimeter defenses alone is no longer sufficient. Instead, embracing a Zero-Trust model, where every access request is verified regardless of its origin, is crucial. This approach significantly reduces the risk of breaches, as it ensures that both internal and external threats are scrutinized equally. 

As Kyle put it, “One of the biggest challenges that I always had was, you know, you go and buy best-of-breed technologies and try to stitch everything together… most of the team ends up spending a lot of time building those integrations supporting those best-of-breed technologies versus actually dealing with the outputs.” 

Andrew highlighted how Difenda has embraced this approach, ensuring that every access request is thoroughly vetted, regardless of whether it originates from inside or outside the network. This shift from the traditional “trust but verify” model to a “never trust, always verify” stance significantly reduces vulnerabilities and enhances security. 

Difenda’s service model supports this zero-trust approach through end-to-end Microsoft Security services for holistic security coverage across the network and can be supported further through Microsoft Copilot for Security. 

The Role of Copilot for Security 

A significant part of our discussion revolved around a common misconception: the fear that AI, particularly tools like Microsoft Copilot for Security, will replace cybersecurity teams. 

Kyle was quick to debunk this myth. He highlighted that Copilot is designed to augment human capabilities, not replace them. “One of the big misconceptions is that AI can completely handle incident response,” Kyle explained. “Copilot is here to empower, not replace. It guides analysts, especially less senior ones, through the investigation process, but it’s not about doing the job for them.” This clarity helps customers set realistic expectations and appreciate the true value of Microsoft Copilot. 

Andrew added that Copilot enhances the efficiency of security teams by automating routine tasks, allowing human analysts to focus on more strategic and complex issues. “It’s about providing a helping hand, not taking over the wheel,” he said. This approach ensures that while AI handles repetitive tasks and processes large volumes of data, human analysts can apply their expertise to nuanced problems that require a human touch. 

Difenda’s Approach to AI and Copilot for Security  

“We work with our customers to document their processes, build business cases, and show them how Copilot can save them time and money. It’s not just about turning on a tool; it’s about providing value and efficiency,” Andrew explained. This model ensures that customers not only implement Microsoft Copilot for Security but also understand and maximize its benefits. 

Difenda’s commitment to customer success is evident. They’ve developed a structured 6–8-week engagement plan to ensure smooth implementation and adoption of Microsoft Copilot for Security. Andrew shares, “By the end of our engagement, customers understand how to use Copilot, have documented processes, and can demonstrate the value it brings to their organization.” 

Kyle elaborates mentioning that it’s not just about plugging in a new tool and hoping for the best. Instead, Difenda works closely with customers to tailor the implementation to their specific needs, ensuring a seamless integration that enhances their existing security measures. This includes creating custom prompts, developing plug-ins, and continuously refining the system based on real-world use and feedback. Kyle shared, “The engagement is really about taking a look at the top five, six, seven challenges and then collectively working through that to figure out what is the best, what is the top one. Let’s not worry about boiling the ocean. Let’s not go and try to wave five things in here.” 

Learn More About Microsoft Copilot for Security DifendAccelerator Services

Building a Business Case for New Technologies 

Implementing new technologies often requires a solid business case to justify the investment. Andrew shared how Difenda helps customers build these cases by assessing current processes, identifying inefficiencies, and demonstrating how tools like Copilot can save time and money.  

Andrew provided an overview of the process, including: 

  1. Identifying Pain Points and Use Cases: We begin by identifying specific processes within our customer’s operations that are time-consuming or resource intensive. For example, if a customer struggles with a manual threat intelligence aggregation process, we evaluate how Copilot can streamline this task. 
  1. Assessment and Documentation: Once potential use cases are identified, we conduct thorough assessments to document the steps involved in these processes. This documentation includes a detailed analysis of the current manual effort, the frequency of these tasks, and the associated costs in terms of time and resources. 
  1. Developing a Business Case: With a clear understanding of the current state, we move on to developing a business case. This involves projecting how Copilot can automate and enhance these processes. We calculate potential savings in time and costs, providing a financial justification for the investment. 
  1. Pilot and Benchmarking: Before a full-scale implementation, we run pilot programs to test the feasibility and effectiveness of Copilot in the identified use cases. This step includes benchmarking the results against the initial manual processes to validate the projected benefits. 
  1. Implementation and Training: Upon successful pilot completion, we proceed with the full implementation. Our team works closely with the customer’s staff to ensure smooth deployment and provides training to ensure they can effectively use Copilot. We emphasize a joint effort, avoiding isolated implementations, so that the customer’s team is fully engaged and capable of managing the technology. 
  1. Continuous Improvement: Post-implementation, we maintain ongoing communication with the customer to gather feedback and make necessary adjustments. This iterative process ensures that Copilot continues to deliver value and adapt to evolving needs. 

Kyle highlighted a real-world example where we used Copilot internally to aggregate and digest vast amounts of threat intelligence. This transformation not only enhanced our threat hunting capabilities but also saved countless hours, showcasing Copilot’s potential to revolutionize security operations. 

This approach ensures that customers can see the tangible benefits of new technologies, making it easier to secure buy-in from decision-makers. 

Download the guide to building a business case for Microsoft Copilot for Security

Practical Applications and Customer Success Stories 

Andrew and Kyle discuss a few use cases and technical capabilities they have built with Microsoft Copilot for Security.  

One notable example involved using Microsoft Copilot for Security to automate phishing response procedures, significantly reducing the time and effort required to address these threats. Phishing is a common concern among our customers, and traditionally, addressing phishing incidents involved manually sifting through reports and responding to each one. With Copilot, Difenda streamlined this process by creating guided responses for end-users and automating the initial investigation steps. This not only sped up response times but also reduced the workload on our security teams, allowing them to focus on more complex threats. 

Another success story highlighted how Difenda helped a customer optimize their security operations by integrating Microsoft’s tools, resulting in improved visibility and faster incident response times. By leveraging the full suite of Microsoft Security products, we provided comprehensive coverage across the customer’s IT landscape. This integration allowed for real-time monitoring and faster correlation of security events, significantly enhancing their ability to detect and respond to incidents. 

Internally, our team has worked on streamlining threat intelligence aggregation. Traditionally, sifting through extensive threat reports was a time-consuming task. With Copilot, Difenda was able to automate this process, converting large volumes of data into actionable insights quickly and efficiently. Kyle illustrated this with an example: “Internally, we worked on just taking mass amounts of threat intelligence that different providers were sending out and aggregating that into a more digestible format. So, I mean, a lot of these reports are excellent. They’re very verbose, very wordy, super long. So, I can’t read all these reports every day.” 

Learn more about threat hunting with Copilot for Security in the webinar 

Difenda’s Journey with Microsoft Security 

Our journey with Microsoft began in earnest around 2019-2020, and since then, we’ve been all in. We shifted entirely to Microsoft Security, shedding other technologies to focus on an integrated, streamlined approach. This pivot has allowed us to meet our customers where they are, tailoring our solutions to their unique risk profiles and leveraging their existing E5 licenses to enhance their security posture. 

Having built this relationship with Microsoft Security, Difenda was invited to join the Partner Private Preview for Microsoft Copilot for Security. Early access to this tool has been a game-changer, allowing our team to experiment with and refine its capabilities. Copilot for Security isn’t a one-size-fits-all solution but an enhancement that can be customized through advanced prompts and plugin development. We’ve seen firsthand how it can streamline processes that traditionally consumed significant resources, offering our customers a robust business case for its adoption. 

Discover more of Difenda’s Copilot for Security custom developments


By staying ahead of the curve with the latest technologies and maintaining a customer-centric approach, Difenda demonstrates that cybersecurity is not just about protection—it’s about enabling organizations to thrive in a digital world. 

As the cybersecurity landscape evolves, Difenda continues to innovate and stay ahead of the curve. Their hands-on approach and dedication to leveraging Microsoft Copilot for Security ensure they provide top-notch security solutions. “We truly believe in the power of Microsoft Security,” Andrew concludes, highlighting Difenda’s unwavering commitment to excellence. 

Difenda and Copilot for Security

Listen to the Discussion on Microsoft Security Insights Show