FAQs

Difenda FAQs

Frequently Asked Questions

Sales

Operations

Products & Services

Partner

Customer Service and Sales

We price on a per asset per month basis.  A one-time onboarding fee for each consumed managed security service will be charged.  Additional assets will be charged and co-termed on a quarterly basis.  Consumption via Azure products get billed separately through your Microsoft reseller or your Microsoft contact. One example of this is Microsoft Sentinel. 

Advisory and Professional Services 
We price on a per day, project basis and/or retainer hour model

You will work with your value-added reseller for all Microsoft licensing. We have an extensive partner channel and if you do not have someone available at your company, you are welcome to leverage our partner channel. 

When you sign on with Difenda, all managed security services customers will receive a Technical Account Manager (TAM) and a Customer Success Manager (CSM) to work with you and to provide clear outlines, ensuring our company meets contractual obligations.

Technical Account Management (TAM)

  • Difenda will assign a TAM to the customer during the onboarding phase
  • The TAM will be responsible for running recurring meetings throughout the contract, ensure timely request delivery, and be a liaison to the service delivery teams
  • Operational meeting: Difenda will provide recurring meetings to review operational metrics. Meetings will be scheduled during business hours, unless otherwise mutually agreed upon. Operational reporting and ticketing are delivered through the platform.  

Customer Success Management (CSM)

  • Difenda will assign a CSM to the customer to manage the success of the managed security services relationship
  • CSM will work to understand intricacies of your business so that we may better serve you.
  • The CSM is responsible for supporting sales activities and is available for delivery issue escalations beyond the assigned TAM
  • The CSM is responsible for delivery of strategy sessions designed to review topics such as cyber insights collected from operational metrics, threat intelligence, and industry trends

At Difenda we provide 36-month contracts so that we have the time and bandwidth to build a relationship with your company and implement the services you need. You do, although, have the ability to provide a 90 day written notice before the first annual review if you do not want to continue with the contract.

Operations

At Difenda, we have assembled one of the world’s leading teams for cybersecurity. If you want the best as far as cybersecurity for your company, then you should go with our stellar team. With our vast experience in a wide variety of industries, this powerhouse Leadership Team will guide you every step of the way with unmatched customer service and individualized attention.

We have several command centers to serve your needs. We feature two centers in Canada, in the cities of New Brunswick and Ontario. Difenda is in the process of opening a command center in Phoenix, Arizona as well. 

All cyber command centers are fully certified and we are working on achieving our June 2022 certification icon.

  • SOC 2 Type 2
  • ISO27001
  • PCI DSS
  • Working towards CMMC

You will be hard pressed to find a company that has more credentials or certifications than Difenda. We have worked hard to develop an unbeatable arsenal of training and certifications. The more we know, the more your company will reap the benefits of our expertise.

At Difenda we offer support and in-house training for any of the services that we sell. Because you own the products and licenses, we want you to be able to use the products and services offered without any issues.  

At Difenda, our goal is to retain all of our valued customers. With our high-quality SOC analysts on board, we really work to understand your company and its needs so that we can put into place all of the support you need. We will do everything in our power to find you a sustainable price point and to provide ongoing support to build your cybersecurity into a powerhouse of threat profiling, threat defense, and threat hunting. 

As far as co-management is concerned, all products and licenses are owned by the customer, and you have the capability to augment, implement, and maneuver things as your company sees fit. With that being said, we are always just a mouse click away to help you move forward with any licenses or products you have the need for, as well as new products that might become valuable for you down the line.  

Difenda is trusted around the world as a company who prioritizes your company’s security. In both small and large ways, we connect with our customers personally to ensure that sensitive data is continually safe and secure. You can be assured that no data ever leaves our customers’ facility, and we take great care in safeguarding all of your sophisticated and sensitive data.  

With the help of the Difenda Shield we have a full suite of modules at our disposal so that you can stay vigilant, agile, and collaborative in your business cybersecurity model. With our Difenda Shield applications, we will help your company design safeguards for every eventuality.

Additionally, we offer APIs with integration capabilities that provide ticketing systems, which can be very helpful depending on the type of business you are in.  

Products & Services

Difenda Shield is our go-to plan for leveraging the most popular technology suite, Microsoft, for the security and safety of your company and its data. Our Difenda Shield program offers a streamlined approach for all your company’s needs. For more information, take a look at Meet the Shield.

  • M-SIEM reduces attacker dwell time by minimizing the gap between speed of compromise and speed of detection, which ultimately mitigates the potential impact of a security breach. You must have Azure Sentinel to use this service.
  • M-EDR is powered by Defender for Endpoint and helps your company to detect threats before the impact of a breach can come to fruition. 
  • MDR offers a managed detection and response to possible security problems in your company. This is offered via Sentinel and Defender for OT, as well as endpoint. 
  • AVM continuously monitors, detects, and remediates your company’s key vulnerabilities so that the attackers will have a reduced window of opportunity. This takes place in real time, leveraging automation and business intelligence. 

All managed security services customers come with a discounted and remote incident response capability for any problem that may arise. We are available around the clock to solve any security issues or breaches that come to light for your company and are dedicated to your safety and security. 

Read more about our incident response in our guide.

Partner Program

Our Difenda Build Program is like nothing you have ever seen before. With your company’s best interests in mind, we create a system with capabilities that encompass your whole organization and keep it safe from cyberthreats. If you would like to know more about the Partner Ecosystem that we are ready to create for you, contact us to talk in more detail.  

To learn more, check out Partner Program. 

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Ken Perkins

Biography coming soon.

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Megan Miller

Megan Miller’s energy and passion for learning flow into all aspects of her work. As the Growth Manager, North America, she brings a background in sciences which she has transitioned to the tech sector in her role at Difenda.

With a Bachelors of Science in Geology, Megan is a lifelong learner who is voracious about learning anything she can get her hands on about cybersecurity. Her positive energy has built a sales strategy with a focus on expanding in the United States while nurturing the Canadian presence. She is responsible for recruiting and training the sales team. Together with the company’s leadership, she creates the sales process and the company’s product strategy in order to better serve the customer base. This ensures that our customers have a highly trained and highly motivated team to help them every step of the way, Megan has completed Microsoft SC-900 training and working towards mastering Microsoft.

Whether at work or play, Megan is fully committed. She took her love of hockey all the way to the semi-professional level as a competitive hockey player. Megan loves all things sports including water skiing, scuba diving, cycling, and snowboarding. She also enjoys time with family and reading about alternative energy, innovation, and cybersecurity.

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Natasha Phanor

As the Microsoft Partner Manager at Difenda, Natasha Phanor is responsible for driving growth within our Microsoft Partnership. With six years in the industry, she offers a fresh, energetic approach, and the ability to focus on our customer’s needs throughout the entire process. Natasha has the innate ability to foresee customer needs and solve problems before they arise, which creates a smooth road for each customer she encounters.

As the recipient of the Outstanding Services Partner of the Year Award in 2018, it is clear that Natasha responds quickly to customer needs, creates a platform for understanding a customer’s business requirements, and walks them through the process to ensure their complete satisfaction.

In her spare time, Natasha is as energetic and passionate as she is on the job. A self-proclaimed foodie-extraordinaire, she enjoys dinner parties, traveling, downhill skiing, hiking, biking, and reading. Natasha has a Bachelor of Fine Arts, specializing in Dance, from Ryerson University.

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Lisa Templeton

Lisa Templeton is the perfect combination of human empathy and technological prowess. In her role as People Services Manager, she takes care of our team members to support them in their daily work, as well as on their personal life paths. Happy employees make for happy customers, and Lisa excels in giving our employees the tools they need for success in order to become the best possible versions of themselves. Along with employee formation, she shines in the service delivery support domain to continuously improve the process. Her 24 years of experience in IT Operations and Service Management help her create quality and efficiency at Difenda.

Having attended the Information Systems Management certificate program at Ryerson University, and with various other certifications to her credit, Lisa is perceptive and innovative when it comes to information technology, but also sensitive to the needs of her human constituents. Responsible for achieving the first privately owned company HDI Support Center certification in Canada, she has also designed and implemented Service Management excellence programs and 24×7 IT Operations departments for multiple IT organizations, and has created corporate rewards and recognition programs to keep her employees engaged and motivated.

On the personal side, Lisa passionately supports the cause of breast cancer research, having lost her mother to the disease. She reads voraciously in her spare time, and enjoys the art of home renovation. The summer months also bring time on her boat and exploring new hiking trails.

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Miranda McCurdy

Miranda McCurdy uses her myriad super powers in all aspects of her job and personal life. As the Marketing Director at Difenda, Miranda McCurdy brings over a decade of experience to the table, which includes expertise in all facets of operations, brand management, and content marketing, as well as a multitude of successful strategies for the ever-expanding digital world. She is an expert at simplifying the message the company is trying to send, filling in gaps in the information, and strengthening the content in order to create compelling narratives that strengthen the brand and developing programs that bring teams together.

With several Addy Awards issued by the American Advertising Federation Cleveland to her credit, and her never say die attitude, Miranda understands both the broader picture and the minute details that are needed to successfully market a product. With her abilities to harness both the talent needed to spread the message, as well as to create the message itself, she is an integral cog in the company’s ability to communicate with customers and other stakeholders.

When she is not building a brand, she shares her ability to fill the gaps in her community by volunteering with Habitat for Humanity, the Special Olympics, and the Charleston Food Bank. In her spare time, Miranda spends time with her family, enjoys fitness and health, paddle boarding, reading, and arts and crafts.

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Juliana Zaremba

Connections are the name of the game for Juliana Zaremba. As Strategic Partnerships Director, she is responsible for Difenda’s channel partnerships and the development and ownership of the channel partner program. She is also responsible for the global Microsoft Partnership, including the creation of strategic plans with MSFT contacts that will facilitate the continued growth of the business and establish certification and training protocols in all security technologies. Her role is multifaceted, as she acquires partners, manages relationships with them, and develops strategies that will provide cutting edge security solutions to our customer base. Another integral aspect of her job is to facilitate growth.

With a Bachelor’s in Math from the University of Waterloo and 14 years of experience from her previous roles at Herjavec Group and CDW, her cutting edge focus and ability to develop long-lasting relationships and strategies provides world class security solutions to our customer base.

Juliana thrives on connections outside of work as well. She is a philanthropist and contributor with Women4Change based in Hamilton. This group of local women is passionate about supporting local causes, and she focuses her efforts around Women in STEM. She is also a member of Club Italia in Niagara Falls and supports their youth events throughout the year.

When not managing the Microsoft Global partnership, Juliana enjoys reading, often reading several books at once. Juliana enjoys exploring the Niagara Escarpment with her family, as well as sharing meals and experiences with her extended family. Juliana’s competitive nature has her always trying new things, like Whoop band challenges and Peloton.

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Jeffry Jacob

Biography Coming Soon

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