Difenda FAQs

Frequently Asked Questions

Customer Service and Sales

We price on a per asset per month basis.  A one-time onboarding fee for each consumed managed security service will be charged.  Additional assets will be charged and co-termed on a quarterly basis.  Consumption via Azure products get billed separately through your Microsoft reseller or your Microsoft contact. One example of this is Microsoft Sentinel. 

Advisory and Professional Services 
We price on a per day, project basis and/or retainer hour model

You will work with your value-added reseller for all Microsoft licensing. We have an extensive partner channel and if you do not have someone available at your company, you are welcome to leverage our partner channel. 

When you sign on with Difenda, all managed security services customers will receive a Technical Account Manager (TAM) and a Customer Success Manager (CSM) to work with you and to provide clear outlines, ensuring our company meets contractual obligations.

Technical Account Management (TAM)

  • Difenda will assign a TAM to the customer during the onboarding phase
  • The TAM will be responsible for running recurring meetings throughout the contract, ensure timely request delivery, and be a liaison to the service delivery teams
  • Operational meeting: Difenda will provide recurring meetings to review operational metrics. Meetings will be scheduled during business hours, unless otherwise mutually agreed upon. Operational reporting and ticketing are delivered through the platform.  

Customer Success Management (CSM)

  • Difenda will assign a CSM to the customer to manage the success of the managed security services relationship
  • CSM will work to understand intricacies of your business so that we may better serve you.
  • The CSM is responsible for supporting sales activities and is available for delivery issue escalations beyond the assigned TAM
  • The CSM is responsible for delivery of strategy sessions designed to review topics such as cyber insights collected from operational metrics, threat intelligence, and industry trends

At Difenda we provide 36-month contracts so that we have the time and bandwidth to build a relationship with your company and implement the services you need. You do, although, have the ability to provide a 90 day written notice before the first annual review if you do not want to continue with the contract.

Operations

At Difenda, we have assembled one of the world’s leading teams for cybersecurity. If you want the best as far as cybersecurity for your company, then you should go with our stellar team. With our vast experience in a wide variety of industries, this powerhouse Leadership Team will guide you every step of the way with unmatched customer service and individualized attention.

We have several command centers to serve your needs. We feature two centers in Canada, in the cities of New Brunswick and Ontario. Difenda is in the process of opening a command center in Phoenix, Arizona as well. 

All cyber command centers are fully certified and we are working on achieving our June 2022 certification icon.

  • SOC 2 Type 2
  • ISO27001
  • PCI DSS
  • Working towards CMMC

You will be hard pressed to find a company that has more credentials or certifications than Difenda. We have worked hard to develop an unbeatable arsenal of training and certifications. The more we know, the more your company will reap the benefits of our expertise.

At Difenda we offer support and in-house training for any of the services that we sell. Because you own the products and licenses, we want you to be able to use the products and services offered without any issues.  

At Difenda, our goal is to retain all of our valued customers. With our high-quality SOC analysts on board, we really work to understand your company and its needs so that we can put into place all of the support you need. We will do everything in our power to find you a sustainable price point and to provide ongoing support to build your cybersecurity into a powerhouse of threat profiling, threat defense, and threat hunting. 

As far as co-management is concerned, all products and licenses are owned by the customer, and you have the capability to augment, implement, and maneuver things as your company sees fit. With that being said, we are always just a mouse click away to help you move forward with any licenses or products you have the need for, as well as new products that might become valuable for you down the line.  

Difenda is trusted around the world as a company who prioritizes your company’s security. In both small and large ways, we connect with our customers personally to ensure that sensitive data is continually safe and secure. You can be assured that no data ever leaves our customers’ facility, and we take great care in safeguarding all of your sophisticated and sensitive data.  

With the help of the Difenda Shield we have a full suite of modules at our disposal so that you can stay vigilant, agile, and collaborative in your business cybersecurity model. With our Difenda Shield applications, we will help your company design safeguards for every eventuality.

Additionally, we offer APIs with integration capabilities that provide ticketing systems, which can be very helpful depending on the type of business you are in.  

Products & Services

Difenda Shield is our go-to plan for leveraging the most popular technology suite, Microsoft, for the security and safety of your company and its data. Our Difenda Shield program offers a streamlined approach for all your company’s needs. For more information, take a look at Meet the Shield.

  • M-SIEM reduces attacker dwell time by minimizing the gap between speed of compromise and speed of detection, which ultimately mitigates the potential impact of a security breach. You must have Azure Sentinel to use this service.
  • M-EDR is powered by Defender for Endpoint and helps your company to detect threats before the impact of a breach can come to fruition. 
  • MDR offers a managed detection and response to possible security problems in your company. This is offered via Sentinel and Defender for OT, as well as endpoint. 
  • AVM continuously monitors, detects, and remediates your company’s key vulnerabilities so that the attackers will have a reduced window of opportunity. This takes place in real time, leveraging automation and business intelligence. 

All managed security services customers come with a discounted and remote incident response capability for any problem that may arise. We are available around the clock to solve any security issues or breaches that come to light for your company and are dedicated to your safety and security. 

Read more about our incident response in our guide.

Partner Program

Our Difenda Build Program is like nothing you have ever seen before. With your company’s best interests in mind, we create a system with capabilities that encompass your whole organization and keep it safe from cyberthreats. If you would like to know more about the Partner Ecosystem that we are ready to create for you, contact us to talk in more detail.  

To learn more, check out Partner Program. 

Threat Intelligence

Subscribe to receive insider threat intelligence from Difenda’s front line security analysts in our 24/7/365 SOC.

Ken Perkins

Biography coming soon.

Deepak Khandekar

Coming soon.

Carlos Espinoza

Biography coming soon.

Sheldon Shaw

Biography coming soon.

Megan Miller

Megan Miller’s energy and passion for learning flow into all aspects of her work. As the Growth Manager, North America, she brings a background in sciences which she has transitioned to the tech sector in her role at Difenda.

With a Bachelors of Science in Geology, Megan is a lifelong learner who is voracious about learning anything she can get her hands on about cybersecurity. Her positive energy has built a sales strategy with a focus on expanding in the United States while nurturing the Canadian presence. She is responsible for recruiting and training the sales team. Together with the company’s leadership, she creates the sales process and the company’s product strategy in order to better serve the customer base. This ensures that our customers have a highly trained and highly motivated team to help them every step of the way, Megan has completed Microsoft SC-900 training and working towards mastering Microsoft.

Whether at work or play, Megan is fully committed. She took her love of hockey all the way to the semi-professional level as a competitive hockey player. Megan loves all things sports including water skiing, scuba diving, cycling, and snowboarding. She also enjoys time with family and reading about alternative energy, innovation, and cybersecurity.

Natasha Phanor

As the Microsoft Partner Manager at Difenda, Natasha Phanor is responsible for driving growth within our Microsoft Partnership. With six years in the industry, she offers a fresh, energetic approach, and the ability to focus on our customer’s needs throughout the entire process. Natasha has the innate ability to foresee customer needs and solve problems before they arise, which creates a smooth road for each customer she encounters.

As the recipient of the Outstanding Services Partner of the Year Award in 2018, it is clear that Natasha responds quickly to customer needs, creates a platform for understanding a customer’s business requirements, and walks them through the process to ensure their complete satisfaction.

In her spare time, Natasha is as energetic and passionate as she is on the job. A self-proclaimed foodie-extraordinaire, she enjoys dinner parties, traveling, downhill skiing, hiking, biking, and reading. Natasha has a Bachelor of Fine Arts, specializing in Dance, from Ryerson University.

Ian Miersch

Ian Miersch has energy to spare, and uses his eclectic background to make a positive mark on the cybersecurity industry. As Vice President of Finance & Human Resources, Ian Miersch is responsible for overseeing scalable business growth as Difenda expands throughout North America. But it is the way he does it that sets him apart. By leveraging his engineering background and critical thinking skills, he has been able to develop unique strategies that balance the company’s current business needs with its long-term growth plans. And the results of his unique background and drive mean that the company is growing in a fiscally responsible manner, all with the customer’s needs at the forefront.

With a Bachelor’s of Mechanical Engineering, coupled with an MBA in Finance, both from McMaster University, Ian’s ability to analyze data and make informed decisions is augmented by his ability to understand all facets of the business. He has a holistic understanding of the craft, from operations to project delivery and management, to his niche in financial planning. Ian’s ten years of experience in the industry mean that he has seen it all, and knows how to create a dynamic team and manage the resources needed for success.

Outside of work, he uses his energy to help others through the Big Brothers and Big Sisters Program, earning the Group Recreation Volunteer of the Year Status.

Ian also enjoys exploring and hiking with his three young children, exercising (so he can keep up with them), and reading professional development books. He is an avid but generally heartbroken fan of the Toronto sports teams, including the Blue Jays, Maple Leafs, and Raptors.

Derek Nugent

Derek Nugent, Vice President, Revenue lives by the motto “Be early, be better.” Derek leads our Sales and Marketing team and is responsible for customer success, as well as pre-sales and sales enablement. His high energy level and creativity have built high performing teams, whether at the Herjavec Group, CDW, or in his current leadership role at Difenda.

After earning a Bachelor Administration and Management degree from the Academy of Learning, Derek started in the information technology industry in 2004 and transitioned to the cybersecurity industry in 2014. With so much experience in a wide-variety of roles, he is poised to take the team at Difenda to the next level.

He excels at leading revenue strategies, new market entry, partnership engagement, and customer acquisition and retention. His work ethic and interest in rising to the top motivate his sales teams, who respond well to his passion and zeal. Under his tutelage, they are able to achieve attractive lead generation, YOY growth, and sizable deals. Derek works tirelessly to build a better team, and his constituents follow his road to success, which ultimately leads to a rewarding experience for the customer.

Even when volunteering, Derek is all in. He was a volunteer with Big Brothers Big Sisters from 2005-2015, earning Group Recreation Volunteer of the Year Status.

And when he isn’t busy leading the team to the acme of sales, he enjoys spending time with his wife and two kids, running, working out, watching thrillers, action and dramatic television shows

Manoj Arora

Manoj Arora, Difenda’s Founder and CEO has always been ahead of the curve in Technology and Cyber Security. After securing his engineering degree in Computer Science, he wrote his first mobile banking application when he was just 23 years old. This accomplishment certainly set him apart from the crowd and prepared him for a lifetime of innovation and success in his field. At just 25 years old, he was selected as the youngest Cyber Security Officer for one of the largest banks in Asia.

As a globetrotting young cyber security professional, Manoj was instrumental in designing cyber security infrastructure and controls for some of the largest institutions around the world. Depth of his expertise and passion to serve customers at the highest level of competence and integrity lead to Difenda. Founded in 2008, Difenda is a rapidly growing cybersecurity firm operating in North America and Asia.

As the CEO at Difenda, Manoj drives the strategic vision to protect our customers and enable our team members to deliver our services in line with core values- competence, integrity, and innovation. Currently one of Microsoft’s leading North American partners, Difenda reflects Manoj’ single-minded focus on our customers. Difenda is fully vested in success of its customers and takes pride in considering our success as a byproduct of our customers. Manoj has always been committed to building a great team and forging strong partnerships to serve our customers with standards that top our industry.

When he is not busy bringing cybersecurity to the world, Manoj enjoys playing golf and squash, and continues to travel the world.

Lisa Templeton

Lisa Templeton is the perfect combination of human empathy and technological prowess. In her role as People Services Manager, she takes care of our team members to support them in their daily work, as well as on their personal life paths. Happy employees make for happy customers, and Lisa excels in giving our employees the tools they need for success in order to become the best possible versions of themselves. Along with employee formation, she shines in the service delivery support domain to continuously improve the process. Her 24 years of experience in IT Operations and Service Management help her create quality and efficiency at Difenda.

Having attended the Information Systems Management certificate program at Ryerson University, and with various other certifications to her credit, Lisa is perceptive and innovative when it comes to information technology, but also sensitive to the needs of her human constituents. Responsible for achieving the first privately owned company HDI Support Center certification in Canada, she has also designed and implemented Service Management excellence programs and 24×7 IT Operations departments for multiple IT organizations, and has created corporate rewards and recognition programs to keep her employees engaged and motivated.

On the personal side, Lisa passionately supports the cause of breast cancer research, having lost her mother to the disease. She reads voraciously in her spare time, and enjoys the art of home renovation. The summer months also bring time on her boat and exploring new hiking trails.

Miranda McCurdy

Miranda McCurdy uses her myriad super powers in all aspects of her job and personal life. As the Marketing Director at Difenda, Miranda McCurdy brings over a decade of experience to the table, which includes expertise in all facets of operations, brand management, and content marketing, as well as a multitude of successful strategies for the ever-expanding digital world. She is an expert at simplifying the message the company is trying to send, filling in gaps in the information, and strengthening the content in order to create compelling narratives that strengthen the brand and developing programs that bring teams together.

With several Addy Awards issued by the American Advertising Federation Cleveland to her credit, and her never say die attitude, Miranda understands both the broader picture and the minute details that are needed to successfully market a product. With her abilities to harness both the talent needed to spread the message, as well as to create the message itself, she is an integral cog in the company’s ability to communicate with customers and other stakeholders.

When she is not building a brand, she shares her ability to fill the gaps in her community by volunteering with Habitat for Humanity, the Special Olympics, and the Charleston Food Bank. In her spare time, Miranda spends time with her family, enjoys fitness and health, paddle boarding, reading, and arts and crafts.

Juliana Zaremba

Connections are the name of the game for Juliana Zaremba. As Strategic Partnerships Director, she is responsible for Difenda’s channel partnerships and the development and ownership of the channel partner program. She is also responsible for the global Microsoft Partnership, including the creation of strategic plans with MSFT contacts that will facilitate the continued growth of the business and establish certification and training protocols in all security technologies. Her role is multifaceted, as she acquires partners, manages relationships with them, and develops strategies that will provide cutting edge security solutions to our customer base. Another integral aspect of her job is to facilitate growth.

With a Bachelor’s in Math from the University of Waterloo and 14 years of experience from her previous roles at Herjavec Group and CDW, her cutting edge focus and ability to develop long-lasting relationships and strategies provides world class security solutions to our customer base.

Juliana thrives on connections outside of work as well. She is a philanthropist and contributor with Women4Change based in Hamilton. This group of local women is passionate about supporting local causes, and she focuses her efforts around Women in STEM. She is also a member of Club Italia in Niagara Falls and supports their youth events throughout the year.

When not managing the Microsoft Global partnership, Juliana enjoys reading, often reading several books at once. Juliana enjoys exploring the Niagara Escarpment with her family, as well as sharing meals and experiences with her extended family. Juliana’s competitive nature has her always trying new things, like Whoop band challenges and Peloton.

Andrew Hodges

Biography Coming Soon

Jeffry Jacob

Biography Coming Soon